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Policies at Party Makers

 

Privacy

The privacy of our customers is a top concern. The information we ask you to provide will be used solely to enable us to appropriately respond to your inquiries and will not be sold, rented, or traded to third parties.

Cleanliness

All equipment is clean, sanitized, and table ready. Glassware and flatware is polished. Chairs are cleaned after each rental. Tents are unfolded and cleaned.

Rental Term

Rental rates are for a reasonable event period. Under most circumstances, equipment rented for a Saturday or Sunday function will be due on the following Monday for a one-day rental charge.

Security

Security is your responsibility. Equipment must be protected from theft and weather-related damage while in your possession.

Handling

Special containers are provided for your china, silver, glassware, and other items to ensure that you receive them in as near perfect condition as possible. All dishware should be free of food and repacked in the same containers as delivered, and linens should be shaken out and dry. If linens become wet while in your possession, please allow them to air-dry, they must never be put in a heated dryer.

Payment

A deposit of 50% of the total anticipated rental is required to confirm a reservation. The balance is due one week prior to delivery. Deposits are nonrefundable since we have reserved the items and missed other rental opportunities.

Order Changes

It is not unusual for guest counts to change as the event date approaches. We encourage you to make a "best guess" estimate when placing your original reservation. Please make adjustments in as timely a manner as possible. We will make every effort to accommodate those changes, and we ask that adjustments be completed at least two days before delivery. Once preparation has begun, changes will incur an additional charge.

Full Rack Orders

Small items, primarily plates and glasses, are packaged in racks of fixed quantities, ranging from 10 to 36 pieces per rack. Delivering partial racks presents a number of challenges for our team and compromises our sanitation process. Therefore, we only rent in full-rack quantities.